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h5. Overview
This is an example of creating and managing a BSM group.
h5. Steps
h6. How To Create a New SLA
A Service Level Agreement (SLA) contains a calendar to manage holidays such as Easter and Christmas for an associated location, and an operation time for the system operator or user of the SLA. The configuration for the calendar is managed in the *Holidays* and *Calendar* option, and set up for operations time in *Operation Time*.
# Select *Business* > *SLA Management* > *SLA*.
# Select *Create*. Enter a *description*, select a *calendar* for the appropriate location, and an *operation time* for the new SLA, when finished select *Create*.
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Figure: Creating an SLA
!sla_create_how_to_1.jpg|border=1!
h6. How to Manage Calendars
The _Calendar_ option enables you to manage calendar events including holidays that land on the same date every year and moving holidays. Configuration for the calendar holidays is managed in the _Holidays_ option discussed next.
# Select *Business* > *SLA Management* > *Calendar*.
#* To edit an existing calendar, select the edit icon at the end of the corresponding row. When finished select *Save*.
#* To create a new calendar select *Create*. Using the *Shift* and *Ctrl* keys, scroll through the options and select the appropriate repeating holidays and moving holidays for the SLA, when finished select *Create*.
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Figure: Managing Calendars
!sla_calendar_how_to_1.jpg|border=1!
h6. How to Manage Holidays
The _Holidays_ option enables you to manage calendar holiday information such as day, month, description, and year. Holidays include holidays on same date every year and moving holidays which have a different date every year.
# Select Business > *SLA Management* > *Holidays*.
#* To edit an existing holiday, select the *edit icon* at the end of the corresponding row.
#* To create a new holiday select the *Create* button for the corresponding type of holiday. These lists will show up when using the _Calendars_ option.
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Figure: Managing Holidays
!sla_holidays_how_to_1.jpg|border=1!
h6. How to Manage Operation Time
Operation Time allows you to set a system period during which a system should work in a manner acceptable to the operators and users.
# Select *Business* > *SLA Management* > *Operation Time*.
#* To edit an existing time, select the *edit icon* at the end of the corresponding row.
#* To create a new operation time select the *Create* button and enter the time (military) for each day to be included in the operations time. You can also type at the top of each column to search and sort for specific times. These time will show up when creating a SLA.
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Figure: Setting Operation Time
!sla_operations_how_to_1.jpg|border=1!
h6. How to Manage Contracts
Contracts is the location where you enter the items to be measured and their target availability with is associated with a SLA.
# Select *Business* > *SLA Management* > *Contracts*.
#* To edit an existing item, select the *edit icon* at the end of the corresponding row.
#* To create a new item select the *Create* button and enter the contract information. *Description* is the name of your contract item, *Host* and *Service* are your items to be measured, and the *Target Availability* is an agreed upon percentage targeting the availability of the measured items, e.g. localhost has a 98% target for availability.
# The contract items are then associated with a defined *SLA* and therefore bundling a contract item, with holidays, and operation time.
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Figure: Defining SLA Contracts
!sla_contracts_how_to_1.jpg|border=1!
h6. How to Manage Downtimes
The Downtimes option is for SLA relevant downtimes, meaning only those downtimes that will affect the SLA reporting.
# Select *Business* > *SLA Management* > *Downtimes (SLA Relevant)*.
#* To edit an existing scheduled downtime, select the *edit icon* at the end of the corresponding row. When finished select *Save*.
#* To create a new downtime select the *Create* button and enter a start and time, a description of the downtime, and an associated contract item. When finished select *Create*.
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Figure: Managing SLA Downtimes
!sla_downtimes_how_to_1.jpg|border=1!
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h5. Overview
This is an example of creating and managing a BSM group.
h5. Steps
h6. How To Create a New SLA
A Service Level Agreement (SLA) contains a calendar to manage holidays such as Easter and Christmas for an associated location, and an operation time for the system operator or user of the SLA. The configuration for the calendar is managed in the *Holidays* and *Calendar* option, and set up for operations time in *Operation Time*.
# Select *Business* > *SLA Management* > *SLA*.
# Select *Create*. Enter a *description*, select a *calendar* for the appropriate location, and an *operation time* for the new SLA, when finished select *Create*.
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Figure: Creating an SLA
!sla_create_how_to_1.jpg|border=1!
h6. How to Manage Calendars
The _Calendar_ option enables you to manage calendar events including holidays that land on the same date every year and moving holidays. Configuration for the calendar holidays is managed in the _Holidays_ option discussed next.
# Select *Business* > *SLA Management* > *Calendar*.
#* To edit an existing calendar, select the edit icon at the end of the corresponding row. When finished select *Save*.
#* To create a new calendar select *Create*. Using the *Shift* and *Ctrl* keys, scroll through the options and select the appropriate repeating holidays and moving holidays for the SLA, when finished select *Create*.
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Figure: Managing Calendars
!sla_calendar_how_to_1.jpg|border=1!
h6. How to Manage Holidays
The _Holidays_ option enables you to manage calendar holiday information such as day, month, description, and year. Holidays include holidays on same date every year and moving holidays which have a different date every year.
# Select Business > *SLA Management* > *Holidays*.
#* To edit an existing holiday, select the *edit icon* at the end of the corresponding row.
#* To create a new holiday select the *Create* button for the corresponding type of holiday. These lists will show up when using the _Calendars_ option.
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Figure: Managing Holidays
!sla_holidays_how_to_1.jpg|border=1!
h6. How to Manage Operation Time
Operation Time allows you to set a system period during which a system should work in a manner acceptable to the operators and users.
# Select *Business* > *SLA Management* > *Operation Time*.
#* To edit an existing time, select the *edit icon* at the end of the corresponding row.
#* To create a new operation time select the *Create* button and enter the time (military) for each day to be included in the operations time. You can also type at the top of each column to search and sort for specific times. These time will show up when creating a SLA.
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Figure: Setting Operation Time
!sla_operations_how_to_1.jpg|border=1!
h6. How to Manage Contracts
Contracts is the location where you enter the items to be measured and their target availability with is associated with a SLA.
# Select *Business* > *SLA Management* > *Contracts*.
#* To edit an existing item, select the *edit icon* at the end of the corresponding row.
#* To create a new item select the *Create* button and enter the contract information. *Description* is the name of your contract item, *Host* and *Service* are your items to be measured, and the *Target Availability* is an agreed upon percentage targeting the availability of the measured items, e.g. localhost has a 98% target for availability.
# The contract items are then associated with a defined *SLA* and therefore bundling a contract item, with holidays, and operation time.
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Figure: Defining SLA Contracts
!sla_contracts_how_to_1.jpg|border=1!
h6. How to Manage Downtimes
The Downtimes option is for SLA relevant downtimes, meaning only those downtimes that will affect the SLA reporting.
# Select *Business* > *SLA Management* > *Downtimes (SLA Relevant)*.
#* To edit an existing scheduled downtime, select the *edit icon* at the end of the corresponding row. When finished select *Save*.
#* To create a new downtime select the *Create* button and enter a start and time, a description of the downtime, and an associated contract item. When finished select *Create*.
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Figure: Managing SLA Downtimes
!sla_downtimes_how_to_1.jpg|border=1!