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The first option is the states to consider a problem:
|\\ !01_bookshelf_about_bsm_sla.png!\\ |
|\\ !01_bookshelf_about_bsm_sla.png|alt="Problem states",title="Problem states"!\\ |
You will see this screen when you click _Show States_ while configuring BSM service objects. See [How to create a BSM group] for detailed instructions.
Finally, there is the _essential_ classification of a member:
|\\ !02_bookshelf_about_bsm_sla.png!\\ |
|\\ !02_bookshelf_about_bsm_sla.png|alt="Essential classification",title="Essential classification"!\\ |
If a member is essential, the BSM service object will be in a Critical state if it has a problem listed in the states to consider a problem, regardless of the state of the other members.