How to SLA management

Version 2 by Bren Eckles
on Aug 01, 2018 17:54.

compared with
Current by Bren Eckles
on Oct 05, 2018 14:05.

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When finished click *(5) Create*.

To edit an existing SLA, you would start by selecting the pencil icon on the corresponding SLA row.\\ \\
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Figure: Creating a SLA
\\ !01_bookshelf_sla.png!\\ \\
\\ !01_bookshelf_sla.png|alt="Creating a SLA",title="Creating a SLA"!\\
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h5. 2.2 Managing calendars
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Figure: Managing calendars
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\\ !02_bookshelf_sla.png|alt="Managing calendars",title="Managing calendars"!\\
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h5. 2.3 Managing holidays

Continue in the next next section of the page to create *(6) moving holidays*.

To edit an existing holiday, you would start by selecting the pencil icon on the corresponding holiday row.\\ \\
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Figure: Managing holidays\\
\\ !03_bookshelf_sla.png|alt="Managing holidays",title="Managing holidays"!\\
!03_bookshelf_sla.png!\\ \\

h5. 2.4 Managing operation time

To create a new operation time, select *(1) Business* > *SLA Management* and select the *(2) Operation time* tab.

Then click *(3) Create* which displays the *(4) Create operation time* dialog where you can enter a Description, and a *(5) specific* {*}time{*} *time* (military) for each day to be included in the operations time.

When finished click *(6) Create{*}. Create*.

To edit an existing operation time, you would start by selecting the pencil icon on the corresponding operation time row. You can also type at the top of each column to search and sort specific times.\\ \\
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Figure: Creating operation time
\\ !04_bookshelf_sla.png!\\ \\
\\ !04_bookshelf_sla.png|alt="Creating operation time",title="Creating operation time"!\\
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h5. 2.5 Managing Contracts

When finished click *(6) Create*.

To edit an existing contract, you would start by selecting the pencil icon on the corresponding contract row. You can also type at the top of each column to search and sort specific contracts.\\ \\
Figure: Defining SLA contracts\\
!05_bookshelf_sla.png|alt="Defining SLA contracts",title="Defining SLA contracts"!\\
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Figure: Defining SLA contracts\\ !05_bookshelf_sla.png!\\ \\
h5. 2.6 Managing Downtimes


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Figure: Managing SLA downtimes\\ !06_bookshelf_sla.png!
\\ !06_bookshelf_sla.png|alt="Managing SLA downtimes",title="Managing SLA downtimes"!