SLA Reports

Version 1 by Bren Eckles
on Jun 15, 2018 16:15.

compared with
Current by Bren Eckles
on Oct 05, 2018 17:20.

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h6. Overview

{color:#333333}Once your SLAs are established, edited and on dashboards, you can also export the data as CSV files, or just run a graphical report for the period you want. The {color}{color:#333333}{_}slareports{_}{color}{color:#333333} database The {_}slareports{_} database is available for direct SQL queries as well, and can be used to create custom reports in a report designer.{color}
{section}
{column:width=33%}CONTENTS
h4. 1.0 Generating SLA Reports

SLA reports provide a look at the contract items and show the time calculations of the different states of operation including OK, Warning, and Critical, and also the target availability and the actual availability for a specified time period. With the Report option you can output selected contract items to the UI or export by hostgroup to an .xml file.
# Select *Reports* > *SLA* > *SLA* *Reports*.
# Select the type of report you wish to generate, *Website generate, *Website Report* or *XML Report*. 
# Select the predefined SLA *contract(s)* and click *Run click *Run report*.
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Figure: Creating SLA Rreports
!01_bookshelf_sla_reports.png!
!01_bookshelf_sla_reports.png|alt="Creating SLA reports",title="Creating SLA reports"!