Availability Reports

Overview

GroundWork Reports are a set of predefined service level reports available for immediate report generation and visibility into IT service levels. These standard availability and status reports are viewable in GroundWork Monitor through the integrated BIRT Report Viewer. This page reviews the Availability Reports including Host Availability, Host Group Availability, Host State Transitions, and Service State Transitions.

CONTENTS

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1.0 About Availability Reports

1.1 Host Availability

The Host Availability report graphically displays the specified host service availability and host availability information by day. Two bar charts present host daily status by percent.

1.2 Host Group Availability

The Host Group Availability report graphically displays the specified host group's host and service availability information by day. Two bar charts present host group daily status by percent.

1.3 Host State Transitions

The Host State Transitions report displays a graphical representation of the specified host and its state transitions over the specified time period.

1.4 Service State Transitions

The Service State Transitions report graphically displays the specified host-service and its state transitions over the specified time period.

2.0 Generating Reports

The steps below will guide you through the process of generating GroundWork Reports.

  1. Select Reports > BIRT Report Viewer.
  2. Select a report type you wish to generate.
  3. A report parameter screen will be displayed (if required). Select the appropriate parameters and select OK. A processing message will display on the screen while the report is being generated. Report navigation is available at the top right of the window and enables you to quickly jump to the top of the report, previous page, next page, bottom of report, or to a specified page number. Useful report options displayed at the top of the report are described in the table below.

    Table: Report Options
    Run Report This command lets you view and reset the parameters of the report which will automatically run again after you make changes and select OK.
    Export Data This command lets you export the data to a Comma Separated Value (CSV) File Format. CSV format is often used to exchange data between disparate applications.
    PDF Print report as a PDF file. The report footer indicates the date and time the report was generated. One in the PDF viewer you can email reports.
    Immediately following an installation, there will not be any data for the GroundWork Availability Reports. The data for these reports are generated by the dashboard_data_load.pl and dashboard_avail_load.pl scripts which are normally run once a day, at night, as a cron job. This is the expected behavior. These scripts can be run manually to generate data earlier if required.